An exceptionally professional, knowledgeable and honourable company.
From the initial inspection through to the detailed follow-up guidance, we were treated with patience, respect and complete honesty. The surveyor (Mathew) took the time to explain the difference between condensation, mould, salt contamination and rising damp in clear terms, and answered every question thoroughly.
What impressed us most was the complete absence of pressure or unnecessary upselling. Rather than recommending the most expensive and disruptive work immediately, he advised us to begin with the least invasive, most cost-effective measures and monitor the results before committing to anything further. That level of integrity is rare and deeply appreciated, particularly as the property belongs to elderly parents and we needed to know that any recommendations were genuinely in their best interests.
The advice was practical, balanced and clearly based on experience rather than salesmanship. We now feel far better informed and much more confident about the next steps.
Should further remedial work become necessary, this is unquestionably the company we will return to. I would recommend them without hesitation to anyone looking for honest, expert advice and exemplary customer care.
Response from the owner:Thanks very much for the detailed review Claire, i will share this with team which i know they will appreciate your kind words, thanks again, The BDP Team